What are your delivery timeframes?
Once you’ve received your order confirmation email, please allow:
Urban delivery: Within 4 days
Rural delivery: Within 5 business days
Outer Island delivery: 5 business days
Please note, your order may arrive in multiple packages.
Allow 4 business days from placing your order, for the delivery details to be confirmed by email.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.
Who will deliver my order?
Currently, we use Aramex.
The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.
Can I change my delivery address after my order has been placed?
No, you can’t change your delivery address once your order has been placed.
Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.
If your order can’t be delivered it will be returned to us. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again.
What is authority to leave?
When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.
Please note:
If the carrier believes the location is not secure, they will not leave the package unattended
If you opt to leave your order unattended, Fine Aromatics will not be responsible for any lost or stolen packages.
I gave authority to leave, but the carrier didn’t leave my package. Why?
Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.
What if I’m not home when my order arrives?
If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.
If the carrier believes the location is not secure, they will not leave the items unattended
If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.
Will I have to sign for my delivery?
If you provide authority to leave during checkout, you will not be required to sign for your delivery.
If you don’t provide authority to leave, you may be required to sign for your delivery.
I didn’t pick up my package from the collection point, and it’s been returned to Fine Aromatics. What happens now?
Once the package is returned to our store, we’ll refund the cost of the items, excluding the delivery fee which is non-refundable.
The carrier has not delivered my order due to access issues to my address. Why has this happened when your website allowed me to use that address in the checkout?
In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.
We acknowledge that failed deliveries are disappointing for our customers and ask that if you do live in a location which is difficult to access, please use the delivery address of a local post office or newsagency to collect your order from.