Faulty or Incorrect Goods
Our Fine Aromatics team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.
Faulty or damaged items must be returned within 14 days of purchase.
Returns
Fine Aromatics is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.
All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days.
We will reimburse postage for damaged, defective or incorrectly sent items only.
We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care instructions.
Exchanges
You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. We only deal with electronic payments.